Support

Last updated: October 7, 2026

Contact us

Email getascend.dev@gmail.com. Please include the email address linked to your account and, if relevant, your device model and a short description or screenshot of the issue. We reply by email.

Signing in

You can start as a guest without an account. To keep your results across devices, sign in with your email address — we send you a one-time code, no password needed.

Analysis credits

Each new analysis uses one credit. Credits from purchased packs do not expire. Premium includes a monthly allowance of analysis credits. If an analysis cannot be completed, the credit is returned to your balance automatically.

Managing or cancelling your subscription

Subscriptions are billed and managed by Apple or Google, not by us. Deleting the app does not cancel a subscription.

iPhone: Settings → your name → Subscriptions → GetAscend.
Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → GetAscend.

Restoring purchases

On a new device, sign in with the same store account, open the Premium screen in the app and tap Restore Purchases.

Refunds

Payments are processed by the App Store or Google Play, so refund requests are handled by them: for the App Store at reportaproblem.apple.com, for Google Play through your Play Store order history.

Your photos and privacy

Analysis photos are processed only for the duration of the analysis and are deleted when it finishes. Results are appearance estimates, not medical advice or diagnosis. Details: Privacy Policy · Terms of Use · KVKK.

Deleting your account

In the app: Profile → Settings → Delete Account. Without the app: see Delete Account.

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